Returns & Refunds
If something isn't right, please let me know.
I want you to be happy with your Nurturing Skin order. If a product arrives damaged, faulty, incorrect, or there is another problem with your order, please contact me so I can work with you to put it right.
Something Wrong With Your Order?
If an item arrives damaged, faulty or incorrect, please contact me as soon as you can with your order details. I may ask for photographs of the product and packaging so I can assess what has happened and work with you to resolve it.
Change of Mind
If you change your mind about a product, please contact me before returning it. Change-of-mind returns may be accepted for unopened, unused products with their tamper-evident seals intact.
For hygiene and product-safety reasons, opened or used products cannot generally be returned for change of mind.
Return postage for an accepted change-of-mind return is at the customer's expense. This does not affect your rights under Australian Consumer Law.
Refunds, Replacements or Credit
If there is a problem with your product or order, I will work with you to find an appropriate solution.
Depending on the circumstances and your rights under Australian Consumer Law, this may include a replacement, refund or store credit where appropriate.
Your Consumer Rights
Your rights under the Australian Consumer Law always apply. Nothing in this returns policy is intended to limit those rights.
